Pre-listing Stage

1. Listing Presentation & Comparative Market Analysis - during this time we will explain our marketing strategies, review comparable properties on the market, and so on.   This is a great time to ask any questions about the process, the market, etc.

2. Staging Recommendations - to maximize results, it is essential to remove as many potential Buyer objections as possible up front.  This includes going the extra mile to make the best first impression possible, and to allow photography to show the absolute best of the home.  We will provide recommendations including: furniture places, cleaning, de-cluttering, etc.  Let’s make your property look like a show home!

3. Listing Documents Reviewed and Signed - we will review all applicable documentation.  The listing agreement is relatively basic.  The more substantial review will come with an offer to purchase, as that contract is much more detailed.

4. Strata Properties - if your home is part of a strata, the full updated strata document package must be received before activating listing on MLS.  We will order this on your behalf.  Expect about 5 business days for the strata management company to process.

5. Identification - our regulators require Government photo ID for those on title to the property.  

6. Photography - photography generally needs to be booked three to four days in advance.  Once complete, the photos, virtual tour, etc take 1-2 business days to process.  Rule of thumb is allowing five business days from ordering photos to receive the complete package. Our main photography provider is Listing Box (www.listingbox.ca). 

7. iGuide - our photography packages all include iGuide virtual tours.  We will receive weekly reports from the iGuide system which tracks total views, unique viewers, and average time viewed.  

8. Lockbox & Property Access - generally we will use a lockbox to provide access for showings.  Please have a spare key ready.  If you have a door code or other access, we can utilize that as well. 

9. Listing Day - the listing will be activated by the Listings Department at Royal LePage Kelowna, and will show up on Realtor.ca and other websites the day of activation.  At times there can be some minor lag between MLS activation and seeing it on some websites.  We will send the listing to you right away - please let us know if you’d like any changes to the write-up, or any other details of the listing.  

10. Signs - we will place a For Sale sign on the property.  For most strata properties, this will be substituted with a sign on the community’s For Sale board.

Showing Stage

11. Viewings - showings will be booked through our Realtor-specific access system called Touchbase. This system also is generally used to receive and record showing feedback, which ideally is received the night of the showing or the day after.

12. Feedback - as Buyers provide feedback on the property, we will keep you updated and see if there’s any tweeks or changes we need to make.  

Note - we will do our best to get feedback from all showings, but sometimes agents do not provide feedback in a timely manner. 

13. Open Houses - Depending on the type of property, we highly recommend doing open houses on the first one or two weekends of the listing.  

This process can be frustrating.  It can test your patience even if everything goes smoothly.  Always reach out if you have questions, concerns, or just want to vent!

Offer Stage

14. Receiving an Offer - when an interested Buyer(s) writes an offer, we will sit down and review it, going through all of the details of the offer, including price, possession dates, included items, etc.  The offer will be open until a certain time, at which we need to counter/accept/respond to the potential Buyer.  

15. Accepted Offer - once we have agreed and have a fully accepted offer, the subject period begins.  The subject period is generally 10-14 days.  There are no action items for you during this period, except vacating the home for the Buyer’s home inspection, appraisal, etc.

16. Subject Removals / Firm Deal - once the Buyers have removed their subjects, it is a firm and binding deal.  The Buyer will submit their deposit to their Agent’s brokerage to be held as security until the closing date.

Closing Stage

17. Lawyers - signing with your lawyer will take place approximately 1-2 weeks prior to closing & possession.

18. Cleaning and Closing Preparation - moving out and cleaning needs to be complete by the possession date at the latest.  

19. Keys - please have all keys organized for the new owners.  This includes: house keys, building fobs, garage door openers, mail keys, fireplace remotes, etc.  Ideally these would be labeled and placed on the kitchen counter.

20. Closing Day - this is the day title transfers to the new owners, and the proceeds of your sale are remitted to you.  

21. Possession Day - this is the day the new owners are granted full access to the property.  Generally either the same day as closing, or 9:00 am the day after.